Shipping Policy for Versanove.com
Last Updated: October 27, 2024
1. Order Processing Times
- Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email.
- Shipping Notification: Once your order has shipped, you will receive an email notification containing a tracking number to monitor the status of your shipment.
2. Shipping Rates and Estimates
We are pleased to offer shipping to all countries worldwide. Shipping rates will vary based on the destination and the weight of the items ordered.
| Shipping Destination | Estimated Delivery Time | Price |
|---|---|---|
| United Kingdom | 9 to 12 business days | Standard Rates Apply |
3. Order Status Tracking
After your order has been shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for the tracking information to become available.
If you have not received your order within 19 days of your shipping confirmation email, please contact us at contact@versanove.com with your name and order number for assistance.
4. Delivery Information
- Worldwide Delivery: Please note that Versanove.com delivers to all countries worldwide. Delivery times may vary based on location and customs processing. Be aware that customers may be responsible for any customs duties or taxes imposed during the shipping process.
5. Lost or Stolen Packages
If your package is lost or stolen after being marked as delivered, please contact your local postal service to file a claim. Versanove.com is not responsible for lost or stolen packages that have been confirmed as delivered.
6. Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately at contact@versanove.com. Include your order number and a description, along with photographs of the product’s condition. We will work to resolve the issue promptly and may offer a replacement or refund based on the situation.
7. Returns and Exchanges
For details on how to return or exchange an item, please refer to our Refund & Return Policy section on the website.
8. Customer Support
For any questions or concerns regarding our shipping policy, please contact us at:
- Email: contact@versanove.com
- Phone: +44 7457 409128
9. Changes to This Policy
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our site. Please check back periodically for any updates.