Refund & Return Policy for Versanove.com
Last Updated: October 27, 2024
1. Return Policy
You may return items within 30 days of receiving your order, provided that:
- The items are unused and in their original condition.
- All packaging is intact.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, follow these steps:
- Contact Us: Reach out to us at contact@versanove.com with your order number and details about the product(s) you wish to return or exchange.
- Instructions: Our customer service team will guide you through the return process and ensure that you feel supported.
3. Help! I Can’t Find My Return Slip
No need to worry! Versanove packages do not include return slips. Just contact us at contact@versanove.com, and we’ll assist you with your return or exchange, including guidance on the refund process if applicable.
4. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- We recommend using a trackable shipping service to ensure that your return is confirmed.
5. How Long Does It Take to Process a Return and Receive a Refund?
- Once we receive your returned item, please allow 4-10 business days for your refund to be processed back to your original payment method via Stripe. The time it takes for the refund to appear on your bank statement may vary based on your financial institution.
6. What Should I Do If I Receive a Damaged or Incorrect Product?
If your item arrives damaged or if you received the wrong product, please contact us immediately at contact@versanove.com. Include your order number and photos of the item’s condition, and we will resolve the issue promptly, including the possibility of a refund or replacement.
7. Can I Return a Discounted or Sale Item?
Discounted or sale items are subject to our return policy unless otherwise specified at the time of purchase. Please review the product details for any specific conditions regarding returns.
8. Return Instructions
To return an item:
- Securely Pack the Item: Ensure the product is clean and in its original packaging.
- Shipping Label: Affix the return shipping label to the package.
- Postage: Use the address provided for returns and affix the appropriate amount of postage.
- Shipping the Package: Ship the package from your nearest post office or shipping company.
9. What If I Changed My Mind About My Purchase?
If you change your mind about your purchase, you can return the item within 30 days of receiving it, provided it meets the conditions outlined in our return policy.
10. Will I Receive a Confirmation When My Return is Processed?
Yes, you will receive a confirmation email once your return is processed, notifying you of the refund or exchange, along with any relevant details.