Versanove.com is an online marketplace dedicated to offering a wide variety of high-quality health-focused products. From innovative wellness technologies and fitness essentials to personal care items, we provide solutions designed to improve your health and well-being. Whatever your health needs, we have something to support your journey to a better lifestyle.

Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to check the status of your shipment on the shipping carrier’s website. Please allow up to 48 hours for tracking information to update.

You may return items within 30 days of receiving your order, as long as they are unused and in their original condition. Please see our full refund and return policy for more details.

To initiate a return, please contact us at contact@versanove.com with your order number and details about the product(s) you wish to return. Our customer service team will provide instructions to assist you in the process.

Once we receive your returned item, please allow 4-10 business days for your refund to be processed back to your original payment method.

If your item arrives damaged or if you receive the wrong product, please contact us immediately at contact@versanove.com including your order number and photos of the item’s condition. We will resolve the issue promptly and ensure you receive the correct product or a refund.

If you need to modify your order, please contact us as soon as possible. If your order hasn’t been processed yet, we will do our best to accommodate your request.

Yes, once your return is processed, you will receive a confirmation email notifying you of your refund or exchange, along with any relevant details.